Privacy Policy | novo-plant

Introduction

novo-plant ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website novo-plant.com or use our services.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

Submit a consultation request or contact form
Engage our services
Communicate with us via email or other channels

This information may include:

Name and contact details (email address, postal address)
Information about your benefits situation and circumstances
Supporting documentation related to benefits claims
Financial information relevant to benefits assessments
Health information when necessary for disability-related benefits

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

IP address and browser type
Pages visited and time spent on pages
Referring website addresses
Operating system and device information

How We Use Your Information

We use the information we collect to:

Provide benefits assessment and support services
Communicate with you about your case and our services
Process service requests and consultations
Prepare applications, appeals, and tribunal submissions
Improve our website and services
Comply with legal obligations
Respond to legal requests and prevent harm

Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

Consent: You have given clear consent for us to process your personal data for specific purposes
Contract: Processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
Legal obligation: Processing is necessary for us to comply with the law
Legitimate interests: Processing is necessary for our legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect your personal data which overrides those legitimate interests

How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

With government agencies: When submitting benefits applications or appeals on your behalf
With service providers: Third-party vendors who assist in providing our services (subject to confidentiality agreements)
For legal purposes: When required by law, court order, or government regulation
With your consent: When you have explicitly authorized us to share specific information

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encrypted data transmission and storage
Access controls and authentication procedures
Regular security assessments
Staff training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Client case files are typically retained for seven years following case closure, in line with professional standards and legal requirements.

Your Rights

Under UK data protection law, you have the following rights:

Right to access: Request copies of your personal data
Right to rectification: Request correction of inaccurate or incomplete data
Right to erasure: Request deletion of your personal data under certain circumstances
Right to restrict processing: Request limitation on how we use your data
Right to data portability: Request transfer of your data to another organization
Right to object: Object to processing based on legitimate interests
Rights related to automated decision-making: Not be subject to decisions based solely on automated processing

To exercise any of these rights, contact us at [email protected].

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our cookie practices, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

novo-plant
42 Kingsway Road
Manchester M19 1PL
United Kingdom
Email: [email protected]

Complaints

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: novo-plant.com