Terms of Use

Agreement to Terms

By accessing or using the novo-plant website (novo-plant.com) and services, you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, you must not use our website or services.

Description of Services

novo-plant provides professional guidance and support for navigating UK social benefits systems, including:

• Benefits eligibility assessments
• Application preparation and submission support
• Mandatory reconsideration assistance
• Tribunal representation
• Ongoing benefits review and adjustment

Our services are advisory and supportive in nature. We do not guarantee specific outcomes or benefits approvals, as final decisions rest with the relevant government agencies.

Use of Website

Permitted Use

You may use our website for lawful purposes only. You agree not to:

• Use the website in any way that violates applicable laws or regulations
• Attempt to gain unauthorized access to any part of the website or related systems
• Interfere with or disrupt the website or servers
• Transmit any harmful code, viruses, or malicious software
• Collect or harvest information about other users
• Use automated systems to access the website without our permission
• Reproduce, duplicate, or copy material from the website for commercial purposes

Account Responsibility

If you create an account or provide information through our website, you are responsible for:

• Maintaining the confidentiality of any login credentials
• All activities that occur under your account
• Ensuring the information you provide is accurate and complete
• Notifying us immediately of any unauthorized access

Service Terms

Service Engagement

When you engage our services, specific terms will be outlined in a service agreement. These Terms of Use govern general website use, while service agreements govern the specific services provided.

Professional Relationship

Our services create a professional advisor-client relationship. We commit to:

• Providing competent and diligent service
• Acting in your best interests within the scope of our engagement
• Maintaining confidentiality of your information
• Communicating clearly about service scope and limitations

Client Responsibilities

As a client, you agree to:

• Provide accurate and complete information
• Respond promptly to requests for information or documentation
• Inform us of any changes to your circumstances
• Pay agreed fees according to the service agreement

Fees and Payment

Service fees are as published on our website or as agreed in writing. We reserve the right to modify fees for new engagements, though existing service agreements will be honored at the originally agreed rates.

Payment terms will be specified in your service agreement. Failure to pay agreed fees may result in suspension or termination of services.

Limitation of Liability

To the fullest extent permitted by law:

• We do not guarantee specific outcomes in benefits applications or appeals
• We are not liable for decisions made by government agencies or tribunals
• We are not responsible for delays in processing by external parties
• Our liability for any damages is limited to the fees paid for the specific service in question

We provide professional support and guidance, but final decisions on benefits eligibility and amounts rest with the relevant authorities.

No Guarantee of Results

While we strive to provide excellent service and have strong success rates, we cannot and do not guarantee:

• That any specific benefits application will be approved
• Specific amounts of benefits entitlement
• Timelines for decisions by external agencies
• Outcomes of appeals or tribunals

Our service is to provide expert guidance and maximize the chances of success based on legitimate entitlement.

Intellectual Property

All content on this website, including text, graphics, logos, and software, is the property of novo-plant or its content suppliers and is protected by UK and international copyright laws.

You may view and print content for personal, non-commercial use only. Any other use requires our written permission.

Confidentiality

We maintain strict confidentiality of all client information, as detailed in our Privacy Policy. We will not disclose your information except:

• With your explicit consent
• To government agencies when submitting applications or appeals on your behalf
• As required by law or court order
• To professional advisors bound by confidentiality obligations

Termination of Services

Client Termination

You may terminate our services at any time by providing written notice. You will be responsible for payment of services rendered up to the termination date.

Our Termination Rights

We reserve the right to terminate services if:

• Fees remain unpaid after reasonable notice
• You provide false or misleading information
• You fail to cooperate or provide required documentation
• Continuing the relationship would violate professional standards
• There is a conflict of interest

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of external sites. Inclusion of any link does not imply endorsement.

Disclaimers

Our website and services are provided "as is" without warranties of any kind, either express or implied. We do not warrant that:

• The website will be available uninterrupted or error-free
• Defects will be corrected
• The website is free from viruses or harmful components
• Information on the website is complete or current

Indemnification

You agree to indemnify and hold novo-plant harmless from any claims, damages, or expenses arising from:

• Your use of the website or services
• Your violation of these Terms of Use
• Your violation of any rights of another party
• False or misleading information you provide

Governing Law

These Terms of Use are governed by the laws of England and Wales. Any disputes arising from these terms or use of our services will be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to Terms

We reserve the right to modify these Terms of Use at any time. Changes will be effective when posted on this page with an updated "Last updated" date. Your continued use of the website after changes constitutes acceptance of the modified terms.

Severability

If any provision of these Terms of Use is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

Entire Agreement

These Terms of Use, together with our Privacy Policy and any service agreements, constitute the entire agreement between you and novo-plant regarding use of our website and services.

Contact Information

If you have questions about these Terms of Use, please contact us:

novo-plant
42 Kingsway Road
Manchester M19 1PL
United Kingdom
Email: [email protected]